Cai Pcam Case Study

Definition of a community manager: A community association manager will have the knowledge, ethics, professionalism and skills with verifiable experience in financial, administrative, and facilities management in at least one community association, either commercial or residential. The community association manager must be compensated for providing professional guidance and assistance to the board of directors of any association(s) managed by that community association manager, whether the individual is acting as an full time independent contractor, or as an employee of a management firm, or as a general manager or executive director of a common interest development. Management of property other than community associations will not meet the qualifications for community association manager.​​​

Successful community management starts with the essentials! The Essentials of Community Management or M-100, a comprehensive community association management course provides a practical overview for new managers, an essential review for veteran managers and an advanced course for board members. Successful completion of the M-100 can be the first step toward earning the CMCA credential, awarded by ***CAMICB.

CAI is dedicated to providing professional community managers with the resources, practical tools and information they need to achieve success in the dynamic community association marketplace. Community managers are the professional backbone of the communities they serve, providing the skills and expertise that are essential to the successful management of associations. CAI offers various education courses for community managers that cover a wide variety of topics. Courses are available as live, in-person seminars with an instructor or via a self-paced, independent-study online learning format. A full list of CAI's national level courses with links can be found at CAI National Level Courses. 

Community Association Managers International Certification Board (CAMICB) Credentials***

CMCA® - Certified Manager of Community Associations® - The first step for a professional community manager to demonstrate the fundamental knowledge required to manage a community association.


  • Successfully complete an in-depth comprehensivetraining course covering the essentials of community association management or have 5 years experience of community association management or hold an active Arizona CAAM, California CCAM, Florida CAM or Nevada CAM.
  • Complete and submit the CMCA application.
  • Pass the CMCA Examination; a 120 question, psychometrically sound examination prepared under national standards and guidelines to meet the requirements of a valid certification testing tool. Comply with the CAMICB Standards of Professional Conduct
How to maintain:
  • Pay the annual service fee each year
  • Complete 16 hours of continuing education every two (2) years
*** The CMCA certification, is administered by CAI’s affiliate organization, Community Association Managers International Certification Board (CAMICB)

AMS®—Association Management Specialist® - The second level in the nationally recognized career development track for community association managers. The AMS designation demonstrates a higher level of understanding of the role of a community association manager and additional experience in the community association management profession.
  • Pass the CMCA examination.
  • Complete two or more years of community association management experience.
  • Successfully pass two - 200-level Professional Management Development Program (PMDP) courses.
  • Comply with the CAI Professional Manager Code of Ethics
How to maintain:
  • Pay the annual maintenance fee each year
  • Redesignate every three years by meet continuing education requirements (one PMDP Course and 8 hours of advanced continuing education units)
  • Maintaining the CMCA is not required.

PCAM®—Professional Community Association
- The pinnacle of community association management. The PCAM designation is the highest professional recognition available nationwide to managers who specialize in community association management.
  • Pass the CMCA examination.
  • Successfully pass all six 200-level courses in CAI's PMDP curriculum, plus the Case Study.
  • Complete five or more years of community association management experience.
  • Comply with the CAI Professional Manager Code of Ethics.
How to maintain:
  • Pay the annual maintenance fee each year
  • Redesignate every three years by meeting continuing education requirements – advanced PMDP program or Law Seminar or CEO-MC Retreat (see current redesignation application for details)
  • Maintaining the CMCA is not required.

LSM®-Large-Scale Manager® 
 -This specialist designation is designed to allow PCAM designees to specialize within their profession. CAI acknowledges the unique aspects of being a large-scale community manager and is providing an opportunity for recognition and continuing education in order for you to expand your career opportunities.


  • This specialist designation is available only to experienced large-scale managers who hold an active PCAM designation.
  • A LSM candidate must have a minimum ten years of community association management experience or five years of community association management experience and five years of municipal management or a comparable position of responsibility at the executive level, or hold a Master’s degree in Public/Business/Parks & Recreation Administration.
  • A LSM candidate must currently be a professional large-scale manager, for at least five years, responsible for the day-to-day operation of a large-scale community association. For the purpose of this program, the definition of a large-scale community is listed below, all elements of which must be met:
  • A single, contiguous community association with an on-site, full time manager
  • A minimum of 1,000 units or a minimum of 1,000 acres
  • Provides municipal-type services
  • A minimum annual operating budget of 2 million dollars
  • A LSM candidate must have attended one CAI Large-Scale Managers Workshop or completed the CAI's M-340 course within the past five years.
  • A LSM candidate must have earned a total of 135 points, and the minimum points stipulated per section, prior to submitting the application. Please see the application for a detailed listing of the points available and the section requirements.

How to maintain the LSM specialist designation:

  • Pay annual maintenance fees (due August 1st of each year).
  • Attain 75 points every three (3) years by attending these required activities: one (1) Large-Scale Manager Workshop and one (2) CAI Annual Conference and Exposition. Please see the re-designation form for details on how points are earned for various continuing education activities.
  • Comply with the CAI Professional Manager Code of Ethics.

Management Company Accreditation

 AAMC®-Accredited Association Management Company®

An Accredited Association Management Company demonstrates their commitment to providing excellence, and to practice association management in an ethically prescribed, fiscally responsible manner. They ensure that their staff has the skills, experience, and integrity to help communities succeed. Its managers have advanced training and demonstrated commitment to the industry—just the type of professionals that community association boards seek to hire!

Helpful Links:
Manager Code of Ethics
Professional Management Development Program 
National CAI Events and Online Training
Educational Webinars Live and On-Demand
Continuing Education for GREC License

CAI Middle East becomes the 63rd CAI Chapter supporting homeowners, community managers, and businesses serving condominiums, homeowners associations, and cooperatives worldwide.

Community Associations Institute (CAI), the leading international authority in community association education, governance, and management, is proud to announce the formation of a new CAI Chapter headquartered in Dubai, UAE. Known officially as CAI Middle East, the Chapter is the region's first and only professional association representing homeowners associations.

Since 2007, the UAE's real estate market has been restructured to accommodate new laws concerning ownership of jointly owned properties in the Emirate of Dubai. Jointly owned properties resemble traditional condominiums and homeowners associations typically found in the United States, Canada, and United Kingdom. The Dubai Real Estate Regulatory Agency (RERA) estimates that the city of Dubai encompasses approximately 472,000 housing units, including high-rise "apartment" towers and villas, or "single-family homes." 

According to the Foundation for Community Association Research (FCAR), Dubai is home to the Burj Khalifa, the world's tallest building (828 m or 2,716.5 ft.). The 900 residential units are on floors 19 through 108. One of the world's prime examples of a mixed-used building, the Burj Khalifa houses residential, commercial, hospitality, and retail units within it and is often used as a case study of how super tall structures operate in a cohesive manner and comply with both local and international best practices and safety standards.

CAI leaders celebrate the opening of the new CAI Middle East Chapter.

In 2012, CAI signed an agreement with the government-sponsored Dubai Real Estate Institute (DREI) to customize the internationally respected community association manager education course, The Essentials of Community Association Management (M-100), as the basic educational program for community managers in the region. Since then, CAI instructors have taught more than 30 CAI professional management development courses, including the 200-level courses required to achieve CAI's prestigious Professional Community Association Manager (PCAM) designation. In December 2016, Dubai hosted CAI's first Case Study held outside of the U.S. Managers must pass this challenging two-day property review to achieve the PCAM designation, which is the highest professional recognition available worldwide to managers who specialize in community association management.

CAI Middle East Chapter joins 62 CAI chapters in the United States, South Africa, and Canada, as well as housing leaders in several other countries, including Australia, Spain, and the United Kingdom. "Our partnership with CAI Middle East Chapter is reflective of the changes in today's housing models around the globe," says Crystal Wallace, CAE, CAI's vice president of membership and chapter relations. "As common-interest communities continue to grow, the CAI Middle East Chapter's expansion accommodates and ensures that CAI's worldwide network is being served by offering professional community managers and homeowners invaluable access to latest industry resources, training, and networking."

"Through CAI's industry education and resources, community managers and housing leaders in Dubai and the UAE have gained invaluable knowledge on living and working in today's owners' associations," said Jeevan J. D'Mello, CMCA, AMS, LSM, PCAM, CAI Middle East Chapter president. "Being a part of CAI will continue to help our homeowners and professional managers mitigate risks across unpredictable challenges as the region's housing model evolves, as well as promote industry best practices and foster collaboration among local professionals and other CAI chapters."

For more than 40 years, CAI has offered education and guidance for community association homeowners, volunteer board members, and businesses serving these communities. Through CAI Middle East Chapter, the local business community, community managers, and industry partners will benefit from CAI resources including the Institute's comprehensive education and credentialing programs run by DREI. CAI Middle East Chapter will offer members the opportunity to attend educational sessions, an annual conference, and a range of networking and social events.  

"CAI works diligently to envision the future of community association living, governance, and management worldwide," said Thomas M. Skiba CAE, CAI's chief executive officer. "The expansion of the CAI Middle East Chapter further shows the importance of understanding the key trends in today's community associations. Whether you live in a condo, homeowners association, or co-op, maintaining and improving property values and making communities preferred places to call home is a universal goal."

CAI Middle East Chapter will host its inaugural chapter formation event on May 17. In addition to D'Mello, CAI Middle East Chapter's inaugural committee members also include Samer Ganni and Kirk Watilo, LSM, PCAM.

For additional information about Community Associations Institute, visit

For additional information on the CAI Middle East Chapter, visit

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